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The best way to send your database to support is by creating a transfer file that you can send via email. Transfer files are an easy way to send a copy of the database to someone else. You can create a transfer file within the PHDwin application. If you are having issues with any particular cases, it's helpful to bookmark them prior to sending to the support team.
Step 1: Create a Transfer File
1.Go to the Home Ribbon, on the Tools section, and click Transfer Out.
2.Choose Transfer Out.
3.Select the File path to save the transfer file. Rename the file if desired. 4.Enter a Password to encrypt your database. This is optional. This password would be needed for anyone to open the database. It's on you to remember the password. If you forget the password, it cannot be recovered. 5.Under Options, select a Temp folder. A temp folder allows you to change the PHDwin Temp Folder location, which is used for temporary application data. By default the Temp Folder is located in the same drive as your program files location. However, in very rare cases you may encounter insufficient space in that drive, so you may decide to point the Temp Folder to a separate drive location with additional space. 6.Click Transfer to create the file. |
Step 2: Email the Transfer File
Once you have created the transfer file: 1.Attach it to an email addressed to [email protected]. 2.In the email, please include details of which cases you are having issues with, the name of the scenario you are working in, and explain the issue you are trying to solve. 3.If the issue is with a report, include the details of which cases to include, the names of the sort order and filter applied to the case list, as well as the scenario you are reporting. |